Support
At Pinnacle, getting support is simple and straightforward. Whether you have a question about your account, a deposit or withdrawal, a bonus, or a game, our team is here to help. We aim to be approachable, knowledgeable, and fast so you can get back to playing with confidence.
Chat Live — Fast Answers in Minutes
Live chat is the quickest way to reach us for most issues. Open the chat from the website and you’ll usually connect with a representative within a few minutes. Chat is ideal for urgent questions about bets, game interruptions, or troubleshooting on desktop and mobile.
Email Support — Detailed Help Within a Day
For issues that need a paper trail or more time to investigate, email customerservice@pinnacle.com. Typical response times are within 24 hours, though complex cases may take up to 48 hours. Use email when you need to attach screenshots, records, or supporting documents.
Phone Help — Immediate Support When Available
Phone support may be available in certain regions or for specific account types. When a phone option is offered, you can usually speak to an agent right away for complex account or payment issues. Check the Help Center for the correct regional number and hours of service.
Find Fast Answers in the FAQs and Help Center
We maintain a comprehensive FAQ and Help Center that covers the most common questions, from account setup to withdrawals, verification, and game rules. The Help Center is the best place to start if you want an immediate answer without contacting support. For an in-depth look at our offerings, you can also read our full Pinnacle review which covers bonuses, payments, and game providers.
What Our Team Can Help You With
Our support team handles a wide range of requests, including:
- Account verification and security
- Deposits, withdrawals, and payment-method questions
- Bonus terms, eligibility, and promotion entries
- Game issues, session troubleshooting, and fairness questions
- Responsible-gambling tools and limits
We work across a broad range of payment methods — from credit cards and e-wallets to cryptocurrencies and bank transfers — and can guide you through processing times and limits for your chosen method.
Typical Response Times and Availability
- Live chat: usually connects within minutes for most requests.
- Email: most replies arrive within 24 hours; complex issues may take up to 48 hours.
- Phone: immediate when available; check the Help Center for local numbers and hours.
Many support features are available around the clock, and we strive to provide timely assistance whenever you need it. If you need guaranteed phone service or a specific language, check the Help Center for regional details.
How to Get Help Faster
To speed resolution, have these details ready before you contact support:
- Your account ID or registered email address
- Transaction IDs, dates, and amounts for deposits or withdrawals
- Screenshots of errors or game issues
- A brief description of the steps you’ve already tried
Please avoid posting sensitive information like full card numbers in chat or email. Our agents will guide you on secure ways to share necessary documents.
Committed to Clear, Fair Support
Our support team is trained to handle technical and account issues professionally and respectfully. We won’t promise wins or outcomes, but we will investigate thoroughly, explain any restrictions or wagering requirements, and work with you to resolve problems promptly.
Play Safely — Tools and Guidance
If you need help managing your play, support can walk you through deposit limits, time-outs, and self-exclusion tools. Responsible gambling information and how to set limits are available in the Help Center.
We’re here to make your experience with Pinnacle smooth and secure. Reach out via live chat or email whenever you need assistance — our goal is to resolve your issue quickly and get you back to the action.