Banking
Welcome to Pinnacle’s banking guide — a clear run-through of how your money and data are protected, which payment options are available, and what to expect when you deposit or withdraw. We focus on transparency, fast processing, and industry-standard security so you can fund your play and cash out with confidence.
Fast, familiar payment methods you already use
Pinnacle supports a broad range of reliable methods to suit different players and regions. Popular options include Visa and MasterCard, major bank transfers, and a wide set of e-wallets and vouchers like Neteller, Skrill, ecoPayz, MuchBetter, PaySafeCard, Neosurf, and AstroPay Card. Cryptocurrencies are supported as well — Bitcoin (BTC), Litecoin (LTC), and Tether (USDT) — for near-instant deposits and withdrawals in many cases.
Regional options are available where relevant: Interac for Canadian players, OXXO for Mexico, Pay4Fun and local methods for Brazil, and JCB for some Asian markets. PayPal is not currently supported, so check the list above before you try to use it. Supported currencies include USD, CAD, EUR, GBP, BRL, COP, and NZD, which helps avoid conversion fees for many players.
Processing times, limits, and fees — what to expect
Deposits
- Most e-wallets, prepaid vouchers, card payments, and crypto deposits are processed instantly or within minutes.
- Bank transfers can take longer — typically 1–5 business days depending on your bank and country. Withdrawals
- E-wallet withdrawals are usually the fastest, often processed within 24 hours once approved.
- Crypto withdrawals may post within minutes to 24 hours, depending on network confirmations.
- Card withdrawals and bank wires usually take longer, commonly 2–7 business days, and in some cases up to 10 business days. Minimums and maximums
- The minimum deposit to participate is typically $15, though some methods or promotions may set different thresholds.
- Withdrawal limits depend on method: Visa and MasterCard may have per-period limits (e.g., €8,000 equivalent), Bitcoin limits are typically higher (examples around €50,000), and bank wire transfers may have no set maximum. Exact limits vary by currency and method. Fees
- Most transactions on Pinnacle are free, but your bank or payment provider may charge fees. Any platform fees or special cases are disclosed during the transaction. Always check the confirmation screen for final details.
How Pinnacle protects your money and data
Pinnacle uses industry-standard security to keep your account and transactions safe. Key protections include TLS/SSL encryption for data in transit, secure servers and firewall systems, and routine security monitoring. Pinnacle operates under regulated licenses (for example, Malta and Curaçao) and uses third-party checks for fairness and compliance. In plain terms: your personal and payment details are encrypted, stored securely, and handled only by trusted systems and verified partners.
Banking made simple — desktop and mobile
Depositing and withdrawing is designed to be straightforward on both desktop and mobile. A typical deposit takes a few taps:
- Log in, go to the cashier, and choose “Deposit.”
- Pick your method, enter the amount, and follow the provider prompts.
- Confirm and wait for the funds — most methods are instant.
Withdrawing usually adds a verification step:
- Go to “Withdraw,” choose your preferred method, and enter the amount.
- Confirm any identity checks (ID, selfie, proof of address) if required.
- Submit and wait for processing — you’ll get email updates from support.
Both interfaces are mobile-friendly, so you can manage funds on the go.
Built to give players confidence
Pinnacle aims for transparent policies and quick, clear customer support. Help is available via an extensive FAQ, live chat, and email at customerservice@pinnacle.com for payment questions or dispute resolution. Responsible gambling tools — deposit limits, time-outs, and self-exclusion — are available to help you stay in control. If you want a deeper look at Pinnacle’s offers and fairness, see our full review.
Quick Cash Questions — FAQs
Below are quick answers to frequent banking questions at Pinnacle.
Can I use my credit or debit card to deposit?
Yes. Visa and MasterCard are accepted for deposits and, in many cases, withdrawals.
Is PayPal available?
No. PayPal is not currently supported at Pinnacle.
Which currencies can I hold in my account?
Pinnacle supports USD, CAD, EUR, GBP, BRL, COP, and NZD. Choose the currency that best matches your usual funding source to reduce conversion costs.
Are crypto deposits and withdrawals supported?
Yes. Bitcoin, Litecoin, and Tether (USDT) are supported for many players, offering fast processing and larger limit options in some cases.
What is the minimum deposit?
The typical minimum is $15, though certain methods or promotions may set different thresholds.
Are deposits free?
Most deposits are free on the platform side. Your bank or payment provider may charge fees, so check with them if you’re unsure.
How do I contact support about a payment issue?
Use live chat for fastest help, or email customerservice@pinnacle.com with transaction details and screenshots if needed.
How To Move Money — Step-by-Step
The answers below walk you through common multi-step banking actions at Pinnacle.
- Step 1Log in and open the cashier or banking page.
- Step 2Choose “Deposit,” then pick a payment method from the list.
- Step 3Enter the deposit amount (minimum usually $15) and your payment details.
- Step 4Confirm the transaction. Prepaid cards and e-wallets usually post instantly; bank transfers may take longer.
- Step 5Check your account balance and email confirmation.
- Step 1Go to “Withdraw” in the cashier, and pick a withdrawal method available to you.
- Step 2Enter the amount and confirm the destination details (card, bank account, or crypto wallet).
- Step 3Complete any requested identity verification (ID, proof of address), if not already done — this speeds up future requests.
- Step 4Submit the request and monitor your account for status updates. Choose e-wallets or crypto for the fastest payouts.
- Step 1Visit the cashier and select “Add payment method” or the relevant settings area.
- Step 2Follow on-screen prompts to enter the new method details.
- Step 3Some methods require verification or a trial micro-deposit; complete any steps requested.
- Step 4To change currency, contact support before funding a new account to understand conversion and account implications.
- Step 1Check for an email or notification from Pinnacle with more info.
- Step 2Confirm the details with your bank or payment provider to see if they blocked or delayed the transfer.
- Step 3If unresolved, capture screenshots and contact live chat or customerservice@pinnacle.com with the transaction ID for quick support.
- Step 1Request a crypto withdrawal from the cashier and choose your coin (BTC, LTC, or USDT).
- Step 2Enter your receiving wallet address carefully — double-check for accuracy.
- Step 3Confirm any 2FA prompts or withdrawal confirmation emails.
- Step 4Wait for network confirmations; timing depends on blockchain traffic.
Make sure any multi-step action is completed in order, and keep documentation or screenshots of transactions until they’re fully processed.
Before you go: remember to read the specific terms for any promotion or welcome credit — wagering or playthrough requirements can apply, and exact limits or multipliers vary. If you want a full breakdown of current promotions and their terms, check our full review.
Ready to fund your account confidently? Set limits you’re comfortable with, use a secure payment method you trust, and contact support if anything looks unusual. Deposit safely and enjoy responsible play.